Hear what Americans are saying about their health care
We traveled the nation during our 2008 Cover America Tour to find out what really is happening with our health-care system. More than 4,000 people told us their stories, and 100 are available here on video.
Click below to hear the real-life challenges Americans face getting affordable, quality health care.
We'll be working hard to make sure their voices are heard by our leaders, so real people, not just the big-money health industry lobbyists, are involved in solving the health-care crisis. Click here to read stories »
Doris paid into the teacher retirement system her whole life. Shortly after her retirement, medical premiums jumped and she had to get a part time job.; health insurance; retire; benefits; teacher; cost; network; part-time worker; nm; Patricia helps families get health care for the school district, but she's a part time employee and can't get health coverage for her own family.; postpone care; postponed care; Ca; prevention; cost; Uninsured; part-time worker; Maria quit a corporate job to focus on her family, but now must cover her kids through SCHIP and goes without insurance herself.; child; change jobs; Ca; schip; job lock; Uninsured; individual coverage; Barry exercises and takes care of his health. Because he takes statins to keep his cholesterol low, he can't get affordable insurance.; Ca; prescription; retire; high-deductible; cost; Retirement; high risk pool; Statin; pre-existing condition; prevention; healthy; Ellen's company forced thousands into early retirement. Now she works mainly to pay her health insurance.; insurance; Retirement; AZ; health insurance; benefits; cost; Mike's family helps him run his business, but he can't afford the monthly premiums for health insurance so they all must go to the local clinic for care.; postpone care; postponed care; clinic; small business; healthy; UT; cost; Uninsured; individual coverage; Bobbie is now self employed. She has postponed care for her skin cancer, and can't keep money in her health savings account due to medical expenses.; Ca; high-deductible; cost; self-employed; Cancer; Health Savings Account; Cindy contracted MRSA after a C-Section delivery of her baby. She suffered very poor care and staff made no effort to stop the spread of the infection.; hospital infection; Ca; MRSA; patient safety; advocate; birthing; health workers; Vivian stays home to care for her husband. She can't buy individual health insurance because of a health condition.; Retirement; high risk pool; or; pre-existing condition; uninsurable; cost; Uninsured; cobra; Sammy has a heart condition but postpones seeing his cardiologist because one visit costs two weeks pay.; mn; postponed care; heart; prescription; specialist; media conference; cost; Uninsured; tx; postpone care; When diagnosed with cancer, Judith couldn't afford her prescriptions even though she had insurance so she started buying in other countries.; buy drugs in other countries; Osteoporosis; Drugs; prescription; mental health; Underinsured; cost; Cancer; Because of high costs, Amanda may need to drop her health coverage after she gives birth to her second child. ; id; insurance; maternity; teacher; cost; individual coverage; The rising cost of health insurance affects the way Jeff manages his small business, and his own care. ; postpone care; postponed care; shopping for insurance; small business; pre-existing condition; high-deductible; Ken is uninsured and at 62, a few year away from receiving Medicare. After he retired from his job at a school, he declined to take COBRA insurance, which would have cost him $800 a month. ; Retirement; cost; Uninsured; self-employed; cobra; Hazel is on the verge of bankrupcy after accruing medical debt since the 1980s. This month she turns 65, and finally gets the insurance she's been waiting for through Medicare.; heart disease; medical debt; sd; bankruptcy; teacher; medical error; Uninsured; hospital; Donna's soaring medical bills eventually cost her and her husband to lose their home. ; bankruptcy; debt collection; medical debt; cost; Cancer; Sarah Mercer comments that communities of color need better data from all parts of the health system to know whether plans and facilities are serving them.; people of color; coalition partner; Ca; Uninsured; Jill suffers from severe migraines. She tried to go to a hospital that specializes in treating headaches, but her insurance refused to cover her. ; insurance; migraine; specialist; Bureaucracy; hospital; denied claim; Cindy is afraid to use her COBRA health insurance, the cost of which is eating away at her retirement savings. ; postponed care; accident; nd; pre-existing condition; cost; Cancer; cobra; After she lost her job, Linda has received care for her hyperthyroidism at Austin's Peoples Community Clinic .; tx; clinic; hyperthyroidism; Matt says the insurance he has as part of the Nebraska high risk pool is basically "catastrophic" health coverage.; high risk pool; pre-existing condition; ne; high-deductible; uninsurable; early retirement; cobra; The high deductable on her insurance makes Gina forego health care. ; As a small business owner, the cost of insurance might force Jeannie to stop offering health benefits to her employees. ; postpone care; postponed care; shopping for insurance; KS; small business; pre-existing condition; cost; Janne's son Tim racked up 1.2 million dollars in debt after being refused insurance. ; Barbara teaches volin. She pays for all the basics but cannot afford individual health insurance and often postpones care.; tx; postponed care; small business; texas; age rating; teacher; cost; self-employed; individual coverage; The People's Community Clinic gives many people in Austin the medical care they could not otherwise afford.; tx; clinic; event; texas; Underinsured; Uninsured; Many people may be staying away from New Orleans because the health safety net that once served them has not been rebuilt.; LA; Disaster; Uninsured; hospital; After more than 20 years, Sheila lost her job and benefits. She paid for COBRA until it ran out, but she's still looking for full time work with healthcare.; unemployed; Uninsured; pre-existing condition; cobra; ms; After a serious accident, a helicopter flew John to a hospital. The insurance demanded he pay $9,000 because the helicopter was not in-network.; helicopter; al; accident; second job; emergency; cost; People work out different ways to cope with the rising cost of care. Health care workers wish they could focus more on prevention.; postponed care; copays; Drugs; prevention; me; cost; health workers; Carl, a tennis pro, must spend half his base salary to pay for his medical coverage.; postpone care; self employed; Retirement; FL; cost; When fighting prostate cancer, this Pastor found himself fighting his insurance company to pay for his doctors and treatments. ; Unlike the other hairdressers in Jill's shop, Jill has no access to coverage through a spouse. Her individual policy premium went up and up until she had to drop it.; self employed; health insurance; individual; small business; cost; GA; individual coverage; Kim's daughter died from complications of a simple surgery and suffered poor care in two different hospitals.; SC; hospital infection; medical error; surgery; pregnancy; Helen's son died after a simple, noninvasive surgery. Helen launched Mothers Against Medical Errors in response.; SC; hospital infection; medical error; hospital; MRSA; Because their patients' insurance companies so often deny claims, and the patients can't afford to pay, Scott and Cece eventually couldn't afford their own insurance.; NH; provider; Uninsured; denied claim; The insurance company denied payment for Emily's scooter, offering a manual wheelchair instead. Eventually, she successfully fought for what she needed.; disability; NH; chronic fatigue; scooter; Diane lost her husband to medical errors. A simple surgery went wildly awry, and he suffered an antiobiotic resistant hospital infection.; SC; hospital infection; medical error; MRSA; After a bicycle accident, Jim's teenage son went in for surgery but came out with a dangerous hospital-acquired MRSA infection.; patient safety; SC; hospital infection; MRSA; People who have seen unsafe medical care up close have formed a broad national movement to stop medical errors.; patient safety; SC; hospital infection; medical error; prescription; When Kim's husband's company went bankrupt, he got a new job with a small firm that provided only catastrophic coverage.; small business; pre-existing condition; arthritis; IL; Underinsured; cost; Bea loves starting her own business. The only health insurance she could afford excludes the very thing she needs it for.; self employed; nc; small business; pre-existing condition; Underinsured; cost; individual coverage; When his company spun off a division, Dave and many others lost their job. At 64 he had to find a job with benefits and stay til he's 69 to cover his wife.; Retirement; layoff; cost; job lock; Michael managed to avoid being denied health coverage on the individual market, but not the rising cost of premiums.; When she was diagnosed with cancer, Molly's friends and coworkers held benefits to help pay the high out-of-pocket expense her catastrophic policy wouldn't cover.; self employed; Underinsured; cost; Cancer; individual coverage; The Cover America Tour organized with local Tennessee groups in Nashville to speak out for affordable health care.; Jessica is the only one in her family who doesn't have medical insurance. This year she had to get gall bladder surgery. ; Pastor Jim's runs a clinic serving working families who don't have health insurance.; IL; clinic; Uninsured; Diyon had to quit her job and file for bankruptcy in order for her infant with medical needs could qualify for Medicaid, the nation's health system for the poorest families.; Michelle now has a job that doesn't provide insurance. After week long hospital stay, the hospital charged $38,000. Bill collectors hound her to keep up payments.; heart; clinic; bill collectors; detroit; cost; Uninsured; hospital; mi; Cabrini Clinic volunteers and professionals work long hours to help those in need. The clinic should be a "safety net below the safety net," but instead it's the only place for many to get care.; Laurel contracted epilepsy, had to stop working, and paid for COBRA insurance coverage until it ran out. Individual coverage is too expensive.; Epilepsy; nurse; cost; mi; individual coverage; cobra; Peter had to make the "economic decision" not to get his thumb reattached after an accident. ; Peggy says 30 years of being a hospital social worker leaves her frustrated on behalf of her patients. ; advocate; Bureaucracy; hospital; cleveland; OH; People gathered in Pittsburgh to tell their own stories and advocate for real reforms that will lower cost and give health care to health care workers.; Pittsburgh; Pa; cost; Uninsured; surgery; health workers; Marty 's been faced with rising medical costs both as an employer and as an individual payer in retirement. ; Tina's individual health insurance policy denied all her maternity care, until a local reporter took up her cause. After she gave birth, the company cancelled her.; Nicole has too many assets to qualify for Medicaid but doesn't make enough money to qualify for the state program designed to help middle income people.; NY; cost; small business; Medicaid; Kathy can't afford the medications she needs to treat her diabetes, so she just gets sicker.; Drugs; prescription; diabetes; divorce; NY; cost; Karen develped a severe allergy to latex, an alergy that now keeps her at home. When rushed to the hospital, doctors sometimes don't take her condition seriously or take proper precautions.; disability; nurse; emergency care; allergy; The Cover America tour stops in Portsmouth, New Hampshire.; journey; Jennifer went to seven doctors and spent $4,500 before getting a diagnosis and treatment that worked. The experience depleted her savings.; diagnosis; health insurance; maine; tests; cost; Don finds himself managing both a child's difficult illness and a medical system seemingly designed to throw only roadblocks, not life support.; child; health insurance; development; mental health; diagnosis; Experimental; cost; When Gary first bought health insurance, it provided good coverage at a reasonable price, but every year the price went up.; health insurance; individual; cost; Barbara takes several medications, costing more than she could afford without assistance.; Medicare; cost; prescription; Briefly unemployed, Michele paid for COBRA but couldn't afford it for her husband. He went to the emergency room once--they are still paying the bills.; health insurance; cost; cobra; Carol, a cancer survivor, must also struggle to maintain health insurance, a struggle that she believes will continue to limit her job and retirement options. ; insurance; san jose; California; job lock; Health; Cancer; cobra; Orv's knee replacement turned into a nightmare when he contracted an infection. After several surgeries, he had to have an amputation.; hospital infection; prosthesis; health insurance; Lexington; experimental treatment; cost; surgery; Denial; kentucky; Michael paid hundreds per month for health insurance that had such a high deductible and copay that he could not afford a number of procedures.; postpone care; health insurance; Fort Worth; texas; deductible; cost; copayment; Severe arthritis hit before Tom qualified for Medicare. He postponed treatment, leading to pain and depression. until two days after his 65th birthday.; postponed care; minnesota; health insurance; small business; arthritis; Medicare; cost; copayment; With a family restaurant to run, Rachael had to take a second job to pay for health insurance for her family. ; health insurance; second job; small business; premium; texas; Liberty Hill; copayment; Denied coverage for his surgery by his employer's plan, Wayne first tried to change jobs to access care, then flew overseas in order to have his surgery.; health insurance; sacramento; California; experimental treatment; back surgery; Denial; Andrea was stuck with non-network doctors fees. ; Amy works full time, but does not get health insurance through her job and can't afford to buy it--so she goes without.; Bill went to a network hospital and was billed for non-network doctors fees.; Doris paid into the teacher retirement system her whole life. Shortly after her retirement, medical premiums jumped and she had to get a part time job.; health insurance; retire; benefits; teacher; cost; network; part-time worker; nm; Barry exercises and takes care of his health. Because he takes statins to keep his cholesterol low, he can't get affordable insurance.; Ca; prescription; retire; high-deductible; cost; Retirement; high risk pool; Statin; pre-existing condition; prevention; healthy; Ellen's company forced thousands into early retirement. Now she works mainly to pay her health insurance.; insurance; Retirement; AZ; health insurance; benefits; cost; Bobbie is now self employed. She has postponed care for her skin cancer, and can't keep money in her health savings account due to medical expenses.; Ca; high-deductible; cost; self-employed; Cancer; Health Savings Account; Peter had to make the "economic decision" not to get his thumb reattached after an accident. ; Vivian stays home to care for her husband. She can't buy individual health insurance because of a health condition.; Retirement; high risk pool; or; pre-existing condition; uninsurable; cost; Uninsured; cobra; When diagnosed with cancer, Judith couldn't afford her prescriptions even though she had insurance so she started buying in other countries.; buy drugs in other countries; Osteoporosis; Drugs; prescription; mental health; Underinsured; cost; Cancer; Because of high costs, Amanda may need to drop her health coverage after she gives birth to her second child. ; id; insurance; maternity; teacher; cost; individual coverage; The rising cost of health insurance affects the way Jeff manages his small business, and his own care. ; postpone care; postponed care; shopping for insurance; small business; pre-existing condition; high-deductible; Donna's soaring medical bills eventually cost her and her husband to lose their home. ; bankruptcy; debt collection; medical debt; cost; Cancer; Cindy is afraid to use her COBRA health insurance, the cost of which is eating away at her retirement savings. ; postponed care; accident; nd; pre-existing condition; cost; Cancer; cobra; Michael managed to avoid being denied health coverage on the individual market, but not the rising cost of premiums.; As a small business owner, the cost of insurance might force Jeannie to stop offering health benefits to her employees. ; postpone care; postponed care; shopping for insurance; KS; small business; pre-existing condition; cost; Carl, a tennis pro, must spend half his base salary to pay for his medical coverage.; postpone care; self employed; Retirement; FL; cost; Unlike the other hairdressers in Jill's shop, Jill has no access to coverage through a spouse. Her individual policy premium went up and up until she had to drop it.; self employed; health insurance; individual; small business; cost; GA; individual coverage; When Kim's husband's company went bankrupt, he got a new job with a small firm that provided only catastrophic coverage.; small business; pre-existing condition; arthritis; IL; Underinsured; cost; When his company spun off a division, Dave and many others lost their job. At 64 he had to find a job with benefits and stay til he's 69 to cover his wife.; Retirement; layoff; cost; job lock; Michelle now has a job that doesn't provide insurance. After week long hospital stay, the hospital charged $38,000. Bill collectors hound her to keep up payments.; heart; clinic; bill collectors; detroit; cost; Uninsured; hospital; mi; Laurel contracted epilepsy, had to stop working, and paid for COBRA insurance coverage until it ran out. Individual coverage is too expensive.; Epilepsy; nurse; cost; mi; individual coverage; cobra; Kathy can't afford the medications she needs to treat her diabetes, so she just gets sicker.; Drugs; prescription; diabetes; divorce; NY; cost; When Gary first bought health insurance, it provided good coverage at a reasonable price, but every year the price went up.; health insurance; individual; cost; Briefly unemployed, Michele paid for COBRA but couldn't afford it for her husband. He went to the emergency room once--they are still paying the bills.; health insurance; cost; cobra; Bill went to a network hospital and was billed for non-network doctors fees.; Barbara takes several medications, costing more than she could afford without assistance.; Medicare; cost; prescription; With a family restaurant to run, Rachael had to take a second job to pay for health insurance for her family. ; health insurance; second job; small business; premium; texas; Liberty Hill; copayment; Michael paid hundreds per month for health insurance that had such a high deductible and copay that he could not afford a number of procedures.; postpone care; health insurance; Fort Worth; texas; deductible; cost; copayment; Matt says the insurance he has as part of the Nebraska high risk pool is basically "catastrophic" health coverage.; high risk pool; pre-existing condition; ne; high-deductible; uninsurable; early retirement; cobra; Marty 's been faced with rising medical costs both as an employer and as an individual payer in retirement. ; Jill suffers from severe migraines. She tried to go to a hospital that specializes in treating headaches, but her insurance refused to cover her. ; insurance; migraine; specialist; Bureaucracy; hospital; denied claim; The high deductable on her insurance makes Gina forego health care. ; After a serious accident, a helicopter flew John to a hospital. The insurance demanded he pay $9,000 because the helicopter was not in-network.; helicopter; al; accident; second job; emergency; cost; When fighting prostate cancer, this Pastor found himself fighting his insurance company to pay for his doctors and treatments. ; Bea loves starting her own business. The only health insurance she could afford excludes the very thing she needs it for.; self employed; nc; small business; pre-existing condition; Underinsured; cost; individual coverage; When she was diagnosed with cancer, Molly's friends and coworkers held benefits to help pay the high out-of-pocket expense her catastrophic policy wouldn't cover.; self employed; Underinsured; cost; Cancer; individual coverage; Tina's individual health insurance policy denied all her maternity care, until a local reporter took up her cause. After she gave birth, the company cancelled her.; The insurance company denied payment for Emily's scooter, offering a manual wheelchair instead. Eventually, she successfully fought for what she needed.; disability; NH; chronic fatigue; scooter; Jennifer went to seven doctors and spent $4,500 before getting a diagnosis and treatment that worked. The experience depleted her savings.; diagnosis; health insurance; maine; tests; cost; Severe arthritis hit before Tom qualified for Medicare. He postponed treatment, leading to pain and depression. until two days after his 65th birthday.; postponed care; minnesota; health insurance; small business; arthritis; Medicare; cost; copayment; Andrea was stuck with non-network doctors fees. ; Don finds himself managing both a child's difficult illness and a medical system seemingly designed to throw only roadblocks, not life support.; child; health insurance; development; mental health; diagnosis; Experimental; cost; Cindy contracted MRSA after a C-Section delivery of her baby. She suffered very poor care and staff made no effort to stop the spread of the infection.; hospital infection; Ca; MRSA; patient safety; advocate; birthing; health workers; Sarah Mercer comments that communities of color need better data from all parts of the health system to know whether plans and facilities are serving them.; people of color; coalition partner; Ca; Uninsured; Hazel is on the verge of bankrupcy after accruing medical debt since the 1980s. This month she turns 65, and finally gets the insurance she's been waiting for through Medicare.; heart disease; medical debt; sd; bankruptcy; teacher; medical error; Uninsured; hospital; Kim's daughter died from complications of a simple surgery and suffered poor care in two different hospitals.; SC; hospital infection; medical error; surgery; pregnancy; Helen's son died after a simple, noninvasive surgery. Helen launched Mothers Against Medical Errors in response.; SC; hospital infection; medical error; hospital; MRSA; Diane lost her husband to medical errors. A simple surgery went wildly awry, and he suffered an antiobiotic resistant hospital infection.; SC; hospital infection; medical error; MRSA; After a bicycle accident, Jim's teenage son went in for surgery but came out with a dangerous hospital-acquired MRSA infection.; patient safety; SC; hospital infection; MRSA; People who have seen unsafe medical care up close have formed a broad national movement to stop medical errors.; patient safety; SC; hospital infection; medical error; prescription; Orv's knee replacement turned into a nightmare when he contracted an infection. After several surgeries, he had to have an amputation.; hospital infection; prosthesis; health insurance; Lexington; experimental treatment; cost; surgery; Denial; kentucky; Karen develped a severe allergy to latex, an alergy that now keeps her at home. When rushed to the hospital, doctors sometimes don't take her condition seriously or take proper precautions.; disability; nurse; emergency care; allergy; Peggy says 30 years of being a hospital social worker leaves her frustrated on behalf of her patients. ; advocate; Bureaucracy; hospital; cleveland; OH; Maria quit a corporate job to focus on her family, but now must cover her kids through SCHIP and goes without insurance herself.; child; change jobs; Ca; schip; job lock; Uninsured; individual coverage; Patricia helps families get health care for the school district, but she's a part time employee and can't get health coverage for her own family.; postpone care; postponed care; Ca; prevention; cost; Uninsured; part-time worker; Mike's family helps him run his business, but he can't afford the monthly premiums for health insurance so they all must go to the local clinic for care.; postpone care; postponed care; clinic; small business; healthy; UT; cost; Uninsured; individual coverage; After more than 20 years, Sheila lost her job and benefits. She paid for COBRA until it ran out, but she's still looking for full time work with healthcare.; unemployed; Uninsured; pre-existing condition; cobra; ms; Sammy has a heart condition but postpones seeing his cardiologist because one visit costs two weeks pay.; mn; postponed care; heart; prescription; specialist; media conference; cost; Uninsured; tx; postpone care; Ken is uninsured and at 62, a few year away from receiving Medicare. After he retired from his job at a school, he declined to take COBRA insurance, which would have cost him $800 a month. ; Retirement; cost; Uninsured; self-employed; cobra; Hazel is on the verge of bankrupcy after accruing medical debt since the 1980s. This month she turns 65, and finally gets the insurance she's been waiting for through Medicare.; heart disease; medical debt; sd; bankruptcy; teacher; medical error; Uninsured; hospital; After she lost her job, Linda has received care for her hyperthyroidism at Austin's Peoples Community Clinic .; tx; clinic; hyperthyroidism; Janne's son Tim racked up 1.2 million dollars in debt after being refused insurance. ; Barbara teaches volin. She pays for all the basics but cannot afford individual health insurance and often postpones care.; tx; postponed care; small business; texas; age rating; teacher; cost; self-employed; individual coverage; The People's Community Clinic gives many people in Austin the medical care they could not otherwise afford.; tx; clinic; event; texas; Underinsured; Uninsured; Many people may be staying away from New Orleans because the health safety net that once served them has not been rebuilt.; LA; Disaster; Uninsured; hospital; Diyon had to quit her job and file for bankruptcy in order for her infant with medical needs could qualify for Medicaid, the nation's health system for the poorest families.; Because their patients' insurance companies so often deny claims, and the patients can't afford to pay, Scott and Cece eventually couldn't afford their own insurance.; NH; provider; Uninsured; denied claim; Pastor Jim's runs a clinic serving working families who don't have health insurance.; IL; clinic; Uninsured; Cabrini Clinic volunteers and professionals work long hours to help those in need. The clinic should be a "safety net below the safety net," but instead it's the only place for many to get care.; Michelle now has a job that doesn't provide insurance. After week long hospital stay, the hospital charged $38,000. Bill collectors hound her to keep up payments.; heart; clinic; bill collectors; detroit; cost; Uninsured; hospital; mi; Nicole has too many assets to qualify for Medicaid but doesn't make enough money to qualify for the state program designed to help middle income people.; NY; cost; small business; Medicaid; Carol, a cancer survivor, must also struggle to maintain health insurance, a struggle that she believes will continue to limit her job and retirement options. ; insurance; san jose; California; job lock; Health; Cancer; cobra; Denied coverage for his surgery by his employer's plan, Wayne first tried to change jobs to access care, then flew overseas in order to have his surgery.; health insurance; sacramento; California; experimental treatment; back surgery; Denial; Amy works full time, but does not get health insurance through her job and can't afford to buy it--so she goes without.; People gathered in Pittsburgh to tell their own stories and advocate for real reforms that will lower cost and give health care to health care workers.; Pittsburgh; Pa; cost; Uninsured; surgery; health workers; Jessica is the only one in her family who doesn't have medical insurance. This year she had to get gall bladder surgery. ;